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Initial action plan email to base

Brand: Experian

Role: Content Strategy Manager

These action plans were the foundation for a core collaboration between CRM and Content Marketing. I was in CRM at the time. Driven by content, it was naturally a heavy lift to research, write, and advise on the kinds of worksheets and financial self-help tools that Content Marketing needed to create with development.

The three actions consumers most often turned to Experian for help for are 1) buying a house; 2) buying a car; and 3) getting out of debt.

Each of these areas incorporate credit, but have unique industries. Therefore, to make the project successful, we needed to motivate individuals to complete the 3 steps we created to help them reach their goals. The content on the other side of the steps was actionable, often a combination of checklists and worksheets.

This program was extremely successful in driving paid memberships (or winning paid subscriptions from free members).

If you're reading this on mobile, tap the images and they should pop up for an easier read.

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© 2025 Lauren Winder

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